Careers at Movate – Temple, Texas
We’re hiring in Temple, Texas
With headquarters in Plano, Texas, our delivery centers in Temple, Texas, and Austin, flesh out premium customer and technical support services to domestic, nearshore, and offshore clients. As a seasoned player in the tech support business, Movate has a strong focus on Enterprise Product Services and Digital Customer Experiences. The teams’ multilingual proficiency, omnichannel support capabilities, and personalized interactions have morphed these locations into new-age experience centers for global brands.
Movate in Temple, Texas
Enter Movate—a human-centered technology and experiences company. Our diverse global team of customer-centric thinkers, collaborators, and co-creators is passionate about helping clients succeed. The team offers complex tech support services via niche technical positions, software development roles, and other positions such as customer service reps and advisors, senior professional staff, sales, and gig roles. Teams have high visibility and one-on-one interaction with most of the senior leadership based out of the US. Digital skilling programs, equal opportunities, flexible work, career progression tracks, and other benefits make Movate an enriching workplace.
The culture code
Recognized for the “Best Global Culture – 2023” by Comparably, Movate was hailed as the “Best Company for Diversity” and the “Best Company for Women” by Comparably in 2022.
At Movate, we’re embracing the future with open arms; our commitment to excellence spurs us on at work. Going by our motto and strength: “people first, people always,” we’ve nurtured a talent community of vibrant individuals who inspire each other. A heterogeneous mix of Movators from diverse cultural backgrounds come together with their novel ways of working and fresh perspectives as they deliver high-touch and high-tech support to global clients. Build the future you’ve imagined via careers at Movate, Temple, Texas.
Discover an array of career opportunities that can propel your tech career forward.
Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Key Competencies:
- Strength in communication, teamwork, processes, and customer orientated
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
- Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
- Excellent Verbal & Written Communication skills
- Flexible to work Night shifts.
Submit the form below to apply
| Job Level | Fresher / Entry Level |
Job title : Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
Submit the form below to apply
| Job Level | 1- 5 Years, Fresher / Entry Level |
Position Title: Customer Service Representative
Location: Romania
Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs
Experience
- Minimum 6 months -1 year of demonstrated customer service-oriented experience
Functional Skills
- High level Integrity, understand & abide by our business practices
- Willingness to learn (LOB specific product/service, policies & processes), execute and improve
- Ability to effectively navigate through desktop tools, applications and websites
- Basic Knowledge on MS Office
- Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
- Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
- Ability to utilize various documentary and personnel resources to craft case-specific action plans
- Ability to work with a sense of urgency
- Ability to spot and report areas for continuous process improvement
- This role is temporarily remote due to COVID-19.
- You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
- Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.
Soft Skills:
- Must possess excellent oral and written communication skills in German/French/Italian + English
- Ability to express precisely and with clarity
- Excellent listening & Probing Skills
- Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
- Ability to express empathy and exhibit a desire to help others
- Provide case handling that is unique and based on each individual customer’s specific needs and schedule
- Ability to de-escalate difficult customer issues to full resolution
- Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
- Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
- Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
- Ability to handle high volume of tikets, phone calls, and chats.
- Being a true team player is a must.
Submit the form below to apply
| Job Level | Fresher / Entry Level |
Job title: Network Engineer
Work Location: Dalian, China
Experience: 1+ year
Language and No of Positions:
Fluent Japanese with reading and writing English ability – 5
Fluent Korean with reading and writing English ability – 1
Roles and Responsibilities:
- Work directly with Juniper Networks customers and partners by supporting Juniper’s Infrastructure products in the largest and most advanced IP networks in the world.
- Troubleshoot complex network issues, replicate customer issues and facilitating communication with customer, partner, and Juniper engineering staff.
- Apart from outstanding troubleshooting skills, job duties should have a good searching skill on the knowledge base and also have a excellent wring article skills for a new knowledge and upcoming features,
Required skills:
- 1+ years of industry experience working in a Customer Support role. Experience in working in Network Operations Centres is a plus.
- Strong knowledge in IP service, Access Control, TCP/IP, networking concepts.
- Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
- Requires knowledge and expertise in the protocols: VLAN, ARP, STP, IS-IS, DHCP, VRRP, RIP, OSPF, BGP, MPLS, LDP, RSVP.
- Knowledge with Multicast/COS/MP-BGP/EVPN will be a plus
- Requires analytical skills to debug and isolate problems.
- Self-starter, proactive and must be able to handle multiple tasks.
- Passion for the networking tech knowledges or new technologies related are required.
- Must have strong communication and interpersonal skills
- JNCIA/JNCIS/JNCIP/JNCIE is a plus
- CCNA/CCNP/CCIE is a plus
What do you get?
- Full-time employment and competitive salary
- Good study opportunities
Additional Benefits:
- Holiday benefits
- Project bonus
- Periodic Health examination
- Annual leave & Sick leave
- Supplementary medical insurance
Submit the form below to apply
| Job Level | 1 – 2 Years |
Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience
Roles and Responsibilities:
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to these devices.
- Customer Support includes queries related to warranty and RMA Status.
- These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
- Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
- Excellent Verbal & Written Communication skills
- Flexible to work in Night shifts.
Required Skills:
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
- Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.
Key Competencies:
- Strength in communication, teamwork, processes and customer orientated
Submit the form below to apply
| Job Level | Senior Level |
Job title: L2 Mid Technical Support – GoLang
Work Location: Hyderabad
Experience: 4-6 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Shifts: 24*5 (Rotational Monthly)
Required Skills
- Graduate and above in any field
- 5+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Dev Ops – Release Management, Puppet, Chef, Jenkins.
Good to have:
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- GoLang – Min Exp 2 Yrs
- Having good exposure in Jenkins for CI (Continuous Integration)
- Having good exposure to Release Management, Puppet, Chef,
Submit the form below to apply
| Job Level | 5 – 8 Years |
Build your future at Movate
Roles Available
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
