Customer Support Representative

Job Category :

Posted 3 months ago

Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience

Roles and Responsibilities:

  • Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
  • Technical Support includes queries related to consumer products and resolving the issues related to these devices.
  • Customer Support includes queries related to warranty and RMA Status.
  • These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
  • Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
  • Excellent Verbal & Written Communication skills
  • Flexible to work in Night shifts.

Required Skills:

  • Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
  • Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
  • Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.

Key Competencies:

  • Strength in communication, teamwork, processes and customer orientated

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Job LevelSenior Level

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