Digital Customer Experience

Human-centered experiences powered by technology and ingenuity

Partner with the best to be a CX leader

Movate is a customer experience company that helps contact centers and customer service organizations deliver exceptional experiences by seamlessly blending human expertise with cutting-edge digital technology. We offer innovative solutions and engaging business models that empower our clients to elevate their customer interactions and drive business growth.

Being a human-centered, technology and experiences company, we focus on building empathetic customer-centric solutions that have made us the trusted partner of choice for the world’s top innovators across industries and large enterprises.

Driving impact

Global CX services re-design and tech-enabled delivery
Homogenous next-gen global technology ecosystem powered by cloud-based CX
Shift-left strategy with automation and analytics to understand and improve customer journeys

Managed services model to manage end-to-end CX operations
Outcome-based engagement based on number of active customers per month
Analytical modeling and churn predictions for proactive support to sales

Enable customer service teams with technology to drive smooth channel-less experiences
Associate personas created based on skills, personality type, and past performance
Real-time routing to best associate based on AI profiles with service personalization

Key offerings

High-value customers at your fingertips

Customer service & satisfaction

Maximize your ROI with our data-driven, outcome-based services that deliver flawless customer and agent experiences across multiple channels. Explore ways to drive CSAT with our expertise in enabling seamless customer acquisition, high-level personalization, and comprehensive solutions like Omnichannel Customer Care, Social Media Support, and Digital Messaging-based Support.

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Key offerings

Delight your customers with Movate OnDemand

Gig-based customer support

Supercharge your CX with Movate OnDemand’s gig customer experience ecosystem. Tap into a global network of gig peer experts for L1 and L2 support in 60+ countries to deliver agile, game-changing support across the customer lifecycle. Slash costs, delight customers, and more with on-demand access to a flexible talent pool. Exceptional support starts with Directly OnDemand.

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Key offerings

Empowering customers with intuitive tech support

Consumer technical support

Anticipating and understanding customer needs is the hallmark of our tech support. Our AI-powered solutions come with deep analytics for proactive, meaningful engagements. Our experienced technical support team proudly serves many top-class global technology brands in Onboarding and Account Management, L1, and L2 Support, and Premium Support.

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Key offerings

Transform from a cost center to a profit center

Revenue generation

Accelerate your business outcomes and transform support into a profit center with our premium tech support services, which offer Cross-sell and Upsell Opportunities, Churn Prediction and Prevention, and Personalized Recommendations. Our revenue generation services provide the utmost flexibility for personalization, complete with automation tools, omnichannel communication capabilities, and analytics to scale with ease and drive customer acquisition, evolving your business into an efficient, mature revenue-generation hub.

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Key offerings

Become a growth engine with strong customer retention

Customer retention

The post-covid consumer is cautious and selective. And expectations for customer service are high. Our account management and retention services team ensures that you consistently demonstrate value with predictive engagement. We perceive customer goals and nurture strong relationships with thoughtfulness and empathy for higher customer retention. Wow your customers and drive long-term loyalty with us.

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Key offerings

Future-proof your CX ecosystem with end-to-end transformation

CX transformation as a service

Our CX transformation “as-a-service” model combines CX strategy, technological innovation, intelligent automation, and experienced customer service professionals. It’s an end-to-end, cost-effective solution that helps you scale, build relationships, and create channel-less experiences. As your CX transformation partner, we assist with digital and cultural transformation, future-proofing your CX.

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Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

Resource Center

CX Digital Transformation Solutions

Customer Engagement Automation

Move from scripted bot interactions to intelligent conversations.

Agent 360 Workbench

Leverage the power of high Employee Experience (EX) to drive superlative CX.

Intent Identification & Predictive Routing

Connect your customers to the right associates in the first call.
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Analytics as a Service

An interactive business intelligence platform to empower enterprises.

OnDemand Gig Experts

Reduce contact center volumes by 40%

AI-Powered Translation

Elevate customer experiences and power business transformation

Power peak performance with ‘Movate Edge’

Our signature framework for operational excellence

Enablement at every step of the agent and process lifecycle
Embedded in Movate’s way of life
Globally consistent high performance
Rigorous compliance to 100% adherence
Improved outcomes for clients, better CX and EX

Swift Agent

Onboarding

Improved Agent

Experience

Better

CSAT

>83%

Overall ESAT

Faster Speed

to Competency

Reduced

Attrition

Lower

TCO

100% Process

Transparency

Movate at a Glance

150+ Global Clients

100+ Languages Supported

300+ Analyst Recognitions

12,000+ Full-time Employees

100+ International Awards

22 Years Longest Client Relationship

8,000+ Gig Experts across 60 Countries

21 Global Delivery Locations

Why you should partner with Movate

Agile Challengers: Your Alternative to Industry Giants

Experience unparalleled agility and flexibility, expedited decision-making, and swift problem-solving with Movate that larger competitors just can’t match.

Brilliant at Global CX Ops: Excel from day one.

Enjoy the scalability and operational excellence of an industry leader that specializes in CX. We will leverage our decades of expertise and our leadership teams to drive success from day one.

Culture Partners: Transparent Value Delivery

As your partner, we go to great lengths to imbibe your culture and standards into everything we deliver. We will stand as one and commit to being proactive and transparent in every interaction.

People Champions: Nurturing the Best

Our people are our biggest assets, and we nurture the best teams in the industry. Reimagine CX with a company that invests in its people so we can find disruptive solutions to your most pressing challenges.

Digital Leaders: Embrace the New with Confidence

We’re technology agnostic and transformation savvy. Whether its your technology or IP we’ve created, we will help amplify experiences for every agent and simplify experiences for every customer.

People First, People Always

Creating #CareersNotJobs with ongoing learning opportunities – career aspiration, degree, certifications & interest
#WeCare – doctor on call, emotional health and wellness support
#Voice of agent – closed loop regular feedback mechanisms
Global R&R – promote high performance & celebrate #excellence
#MovateForDEI – we hire locally, build communities, and embrace diversity
#Givingback – employee-led local CSR activities
Agent Empowerment – best-in-class tools and processes to ensure positive agent experience and drive their performance

Here to create

brilliant experiences together

Hear the voices of diverse Movators who craft human-centered technology and experiences that change the world. Great ideas begin here.

The best part of working at Movate is the transparency that they show to their employees. Their internal company programs allow the employees to grow professionally and as a big family. Thank you, Movate, for supporting us constantly!

– Katherin Arrubla | Colombia

The amazing work culture at Movate always motivates me to do my best. We also have various internal programs like Internal Job Posting that help the employees explore opportunities within the organization.

– Reynald Abadilla | Philippines

At Movate, the people work here as a team and always support each other in times of need. The work culture here keeps everyone happy and satisfied and makes us feel at home. Thank you, Movate, for this fantastic work environment!

– Marsha Ramos | Costa Rica