L2 Mid Technical Support – GoLang

Job Category :

Posted 3 months ago

Job title: L2 Mid Technical Support – GoLang
Work Location: Hyderabad
Experience: 4-6 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures         documented
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Shifts: 24*5 (Rotational Monthly)

Required Skills

  • Graduate and above in any field
  • 5+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English – verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • GoLang – Min Exp 2 Yrs
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Having good exposure to Release Management, Puppet, Chef,

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Job Level5 – 8 Years

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