Digital Workplace Service Providers 

Define Digital Workplace Service Providers

Digital workplaces are modernized work environments that allow workers to access information, tools, and resources seamlessly. Digital workplace service providers refer to the range of solutions and support provided to transform traditional workplaces into modern, connected, and productive environments.

By transforming the workplace, digital workplace service providers offer companies secure remote work, easy access to information or apps, smooth collaboration, and improved productivity.

Challenges of digital workplace service providers 

Digital workplace service providers face a multitude of challenges. These include:

  • Resistance to change: Employees may be resistant to adopting new digital tools, requiring effective change management strategies.
  • Complexity of tools: Service providers must navigate complex tools and platforms.
  • Limited visibility: Gaining visibility into the digital workplace to monitor performance and address issues is challenging.
  • Proactive monitoring: Service providers need to actively monitor the digital workplace to identify and resolve issues promptly, ensuring minimal disruption.
  • Transitioning to the cloud: Moving from traditional IT infrastructure to cloud-based solutions can present challenges in terms of data migration and integration.
  • Cybersecurity: Ensuring the security and privacy of digital workplace systems and data is a critical challenge for service providers.

Tackling hurdles early is vital. Addressing challenges in digital workplace services ensures a productive and secure work environment.

Why and where do we need digital workplace service providers?

The digital workplace, born in the mid-1990s with intranet adoption, initially mirrored the external internet. Its growth, driven by internet advancements, integrated tools such as email, communication platforms, project management apps, robotics, IoT, and machine learning. Today, it encompasses a wide array of technologies enabling efficient work environments.

Digital workplace services help in crafting, executing, and overseeing digital workplace solutions. Essential across IT, healthcare, finance, manufacturing, professional services, and education sectors, these providers adapt to the evolving digital workplace landscape, influencing how we collaborate and work. Their role remains important as the digital work environment advances.

The future of digital workplace service providers

Digital workplace frameworks ensure that application leaders focus on employee centricity, thus enabling the organization to anticipate and adapt to change in the future.

  • Physical workplaces will revolve around the Employee-as-a-Customer (EaaC) mindset, catering to the needs and preferences of the workforce.
  • In today’s hybrid model of work, the new generation of digital natives (Gen Z workers) desires sophisticated technology, prefers individual workspaces over open-plan offices, and is willing to relocate for job opportunities.
  • Remote and flexible work arrangements are becoming increasingly important for attracting and retaining talent.
  • Fluid communication and effective remote communication tools will be critical in managing remote workers.
  • Automation will play a significant role in streamlining repetitive tasks and workflow-driven processes.
  • Cloud computing will dominate the digital workplace infrastructure, offering scalability, cost-effectiveness, and improved security measures.
  • Service providers need to adapt to these trends and offer solutions that enhance employee experience, support remote work, and facilitate automation and cloud-based technologies.

Digital workplace services pivot to a people-centric model, prioritizing modern workforce needs, especially in remote and flexible work settings. Cloudification of the enterprise workplace has a key role to play in all 3 interrelated parts: digital workplace, physical workspace, and the human workforce according to Accenture.

Benefits of digital workplace service providers

Digital workplace services offer a wide range of benefits that contribute to the growth and success of organizations. Here are a few:

  • Omni Channel Capabilities: Seamless experiences through various channels (AR, VR, metaverse or meta-offices, chat, email, e-commerce, social media, remote login, in-person support, digital messaging, support app, web, video, voice)
  • Driving Impact: High CSAT scores and improved metrics across the stakeholder ecosystem. Reduced TCO for digital workplace solutions and improved resolution rate.
  • Field Support: Augmented reality-enabled ITSM and field support for productivity. Workspace analytics and personalized services for efficient resolutions.
  • Data-driven Insights: Data analytics providing valuable insights for decision-making and process improvement.
  • Smarter Workspaces: Designing innovative workspaces for improved productivity and efficiency.
  • Cost Reduction: Optimizing operations and reducing costs via agile or nimble customer support and swift customer case resolutions.

Businesses may achieve maximum potential, maximize resources, and promote innovation and growth for sustainable development by utilizing provider services.

Business Outcomes

Digital workplace service providers drive efficiency, collaboration, cost savings, and employee satisfaction, improving business performance and competitiveness. Benefits of engaging the right value partner can range from seamless collaboration from multiple devices, locations and time zones, and optimizing hybrid work models or automating the workplace with insight-led operations. Movate brings all 3 facets to transform the enterprise workplace of the future.

Transform your digital workplace into a productivity powerhouse that impacts your employee experience (EX). This is possible via outsourced digital workplace services with the right partner.