Amazon Connect Contact Center Part 2

Flexible. Scalable. Cost-ecient.

Movate + Amazon Connect advantage

  • All-inclusive package – Messaging, omni-channel, conversational AI, journey orchestration, and more
  • Ready-to-use integrations – CRM, WFM*, Work@Home, smart routing, open APIs
  • Unmatched delivery expertise – Best practices and operational frameworks on Amazon Connect
  • Outcomes based delivery model – Commitment to delivering business outcomes
  • Advanced consulting partner with AWS – Dedicated Amazon Connect delivery practice

We have everything you need to succeed

  • Strategy consulting & design
  • End to end implementation & support
  • Integration & migration from existing voice infrastructure
  • CX optimization services

Movate’s Digital Catalysts

1. Ready-to-use Integrations

  • Salesforce
  • Freshdesk
  • Azure
  • Google Cloud Platform

2. Solutions on Amazon Connect

  • Smart contact routing
  • Smart IVR*
  • Intelligent CTI
  • Voice analytics
  • Voice bots
  • Virtual assistant

3. Solutions on CRM

  • Agent 360⁰ workbench
  • Team lead dashboard
  • Process QA automation
  • KPI reporting
  • AI performance management

*IVR = Interactive Voice Response. *CTI = Computer Telephony Integration.

Why choose Movate?

  • Unmatched delivery expertise Best practices and operational frameworks on Amazon Connect services
  • Reliable value partner Our award-winning Movate Edison brings next-gen digital solutions to complement Amazon Connect services
  • High value, low risk supplier – Cost competitive supplier that ensures rapid go-live (~3 weeks) while sharing your risks and gains
  • CX obsessed –  26+ years of managing complex CX ecosystems and developing cloud-native infrastructures

Recent analyst recognitions and industry awards

Recognized as “Most Admired IT Company ofthe Year” at the Golden Globe TigerAwards 2022
-June 2022

Won a Platinum award in the “Best Workplace ofthe Year” category at the 2022 TITAN Business Awards
-May 2022

Won Gold Stevie for “Best Management Team in IT Services” at the American Business Awards 2022
-May 2022

Won Gold Stevie for Contact Center or Customer Service Outsourcing Provider ofthe Year 2022” for Sales and Customer Service
-March 2022

Platinum winners in “Best Innovation in Customer Service” category at the 2021 TITAN Business Awards
-November 2021

Recognized as the “Best Outsourcing Provider ofthe Year 2021” by ICMI
-September 2021

Transition to a smart cloud ecosystem & orchestrate seamless customer journeys

Contact Us

Additional Information

  • WEBPAGE – Amazon Connect managed services
  • FLAYER – Amazon Connect managed services
  • REPORT – TSIA-Movate author report on outsourcing
  • BLOG – The digital disruptor in contact center services


Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered  innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growthoriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.

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