Category: Media Article
-
The prompt towards a new era of CX
Media: Express Computer Date: Aug 14, 2023 By Sid Victor, Head of Support Services at Movate AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need. The market will reach over $109B by 2030, with a projected CAGR…
-
The Prompt Toward A New Era Of CX
Media: EITK Building better customer relationships and crafting more engaging and personalized experiences by tapping the prowess of this disruptive technology. By: Sid Victor, Head of Support Services at Movate AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need.…
-
Modernize Legacy CRM Systems using Salesforce to Accelerate Value Realization
Media: CXOToday In the past few years, we have witnessed businesses changing at a warp speed with customer expectations at an all-time high, plus a challenging economy. The advent of cloud computing has radically transformed the landscape of enterprise business systems and the way business engage with customers. In this environment, businesses should effectively use…
-
Develop employees and retain during a recession
Media: NASSCOM “You never let a serious crisis go to waste.” – Winston Churchill I recall this quotation to draw parallels to our present economic situation. The media is flush with countless news on the great resignation, the talent crunch, and quiet quitting. But all is not doom and gloom. This is the moment to seize, and…
-
Key Components Shaping the Digital Workplace
Platform: NASSCOM Hybrid, collaborative, and automated work models are the new reality for global organizations. Employers must position themselves today to not just follow this paradigm shift, but to help lead the next wave of digital workplace transformation. According to a report by ISG Provider Lens™, employers are increasingly focused on employee retention, cultivating a…
-
Is your traditional QA ready for the experience era?
Media: Times of India These are testing times for businesses. Today’s customers, employees and partners demand memorable experiences delivered seamlessly across channels and interaction points. With rapidly evolving customer expectations, it becomes critical to ensure the quality of the experience, and as a result the quality assurance function needs to evolve and transform to Quality…
-
Moving Towards a New Future of Work
Organizations will have to challenge traditional boundaries used to define a workplace and redesign the work environment to fit different needs. The last three years have seen dynamic shifts in the workplace. From Quiet Quitting to the Great Resignation, organizations have had to transition quickly to new models of work. We have had to reimagine…
-
Delighting across the digital experience
Execs In The Know: April 7, 2023 | digital experience The world has never been more reliant on digital channels, often self-served. But how can brands humanize and delight, regardless of how digitized the journey becomes for customers and employees? What role do personalization and conversational commerce play, and how can brands meaningfully connect with…
-
Mental Health and Workplace Wellbeing: Top Trends to Drive a Positive and Productive Work Environment in 2023
Platform: ETHR World | Positive Work Environment Trends We are just seeing the tail end of one pandemic. There’s another more invisible epidemic that is hardly spoken about, but deserves all our attention and care. And that’s mental health. The last three years have seen a dramatic rise in mental health concerns. With good reason.…
-
Aligning technology & culture for business value
Platform: NASSCOM The clichéd phrase that change is the only constant rings true as business leaders seek to drive innovation and foster business growth in the face of an ever-evolving landscape. Given the interplay between technological developments and economic forces, I believe that decision-makers are constantly pressured to future-proof organizations, drive innovation, build resilient architectures,…