Category: Latest Blog

When complexity hindered CX, the client had to take a strategic call to prepare for the future. For years, a leading client in the financial sector relied on a traditional contact center setup. At first, it worked just fine in connecting customers to agents through the contact center and CRM systems. But as their business…

Support engineers often contend with millions of logs ranging from error codes, unstructured data, and application traces that offer little actionable insight. Manual log triage not only delays resolution but also frustrates engineers and customers alike. In a sector such as telecom where downtime translates to lost dollars and broken trust, telecom providers need intuitive,…

In today’s contact center landscape, customer support teams often converse with people from diverse geographies, cultures, and languages. The prominence of AI-led voice translation services and accent neutralization technology reshapes how businesses close the communication gaps, thereby ensuring that customer interactions are smoother, faster, and more personalized. These advancements, along with the rise of GenAI…

Movate is delighted to announce its Gold Sponsorship of the Enterprise AI for CX Summit 2025 by SupportLogic. The two-day event, which will take place in San Jose, CA, USA will be held on September 16–17. This premier global event converges thought leaders, CX practitioners, and innovators shaping the future of AI-powered customer experience (CX).…

In 2025, retail returns remain a critical pain point, especially for online purchases, where rates often exceed 24%. Leading retailers and CX teams are leveraging digital interventions for personalized policies and operational efficiencies to mitigate negative impacts while enhancing experience and loyalty. The goal? Transform retail product returns from incurring ‘costs’ to driving ‘competitive differentiation’.…

Agentforce represents a defining shift in enterprise AI from assistive tools to autonomous & action-driven agents. As AI continues to reshape the enterprise landscape, Salesforce is pioneering the next wave with its Agentic AI platform, Agentforce. In a recent Movate Talks podcast episode #6, Manjeet Singh, Senior Director of AI Product at Salesforce, shared insights…

Movate is a member of the Dallas Regional Chamber (DRC) and this membership marks a significant stride in its community engagement and regional growth strategy. Becoming a member of DRC Movate’s choice to be a part of the DRC was about business visibility and purposeful and enhanced contribution to the community; by joining the regional…

Insider risk governance: We will examine key research stats, the shifting tides, how these risks have evolved over the years and Movate’s response in today’s AI era. 83% of companies reported insider attacks in 2024, and CISOs are increasingly concerned about mushrooming threats in 2025. However, insider threats are more visible, complex, and strategically executed…

As enterprises race to scale AI from pilots to full-scale deployments, it’s vital that leaders don’t lose sight of the broader responsibilities toward the environment. At Movate, true innovation is anchored in a strong sense of purpose toward the community in which we operate. Our ESG and CSR commitments ensure that while we advance with…

AI has evolved from being a futuristic concept to a strategic enterprise imperative. ​ By 2025, enterprises that institutionalize AI are projected to outperform their peers by threefold in profitability and customer satisfaction. ​ For the C-suite, the challenge lies not just in adopting AI but in embedding it into the very fabric of their…