Category: Latest Blog

In today’s data-driven world, businesses are drowning in information silos. Fragmented customer data hinders a holistic view, crippling organizations’ ability to personalize experiences, optimize marketing campaigns, and, ultimately, drive growth. Make smarter decisions driven by data as Salesforce Data Cloud revolutionizes how organizations manage, analyze, and utilize data to drive business success. What is Salesforce…

Enterprises are under pressure to revamp their IT systems and curtail operational costs. Traditional virtual machine-based architectures have limitations and pose a challenge to the digital IT ecosystems, especially in the context of microservices. While Virtual Machines (VMs) have been a significant part of IT infrastructure for years, their overhead costs and lack of agility…

The infusion of Generative AI in CRM systems is emerging as a transformative trend, according to Gartner report, with over 80% of customers seeking to invest in CRMs are keen on complex AI/ML capabilities. As traditional or conventional approaches to sales take the back seat the demand for personalized customer engagement intensifies. With an increasing…

Welcome to the fascinating domain of digital twins, where the line between the physical and the virtual blurs, opening doors to unprecedented possibilities. Digital twins are transforming industries with innovation and insight. In the fast-evolving landscape of technology, digital twins have emerged as transformative agents across diverse industries. Their growing significance lies in their ability…

Movate won the Gold Stevie for Customer Service Outsourcing Provider of the Year 2024 at the 18th annual Stevie Awards for Sales & Customer Service, a recognition of excellence in customer service, contact centers, and sales across various industries.  As a global customer experience and technology services provider, Movate was hailed for its significant contributions…

We’re delighted to share that Movate has been recognized among the list of 23 Business Process Outsourcing (BPO) services providers in the Forrester Business Process Outsourcing Services Landscape Report, Q1 2024. The report identifies Movate as a provider with geographical focus on NA, EMEA market, and industry focus toward retail support services, telecommunications, IT and…

Have you wondered about the potential of M365 CoPilot beyond content generation, summarization, and drafting emails? At Movate (www.movate.com), most of our customer base is across telecom, retail, healthcare, manufacturing, consumer electronics & cosmetics. One of our major service offerings is customer support and tech support for the sales and marketing functions. The traditional upsell…

Amidst the surge in data from IoT devices, including sensors and wearables, traditional methods shuttle data to the cloud, causing latency and network congestion. Although edge computing brings computation closer to data sources, it grapples with computational limitations, especially for machine learning tasks. Fog Computing emerges as a transformative solution, extending cloud capabilities to the…

Imagine business models as the rudders of a cruise liner navigating the ever-changing seas of CX. Business models are shifting course for clients and service providers when it comes to customer experience management, especially on the business services front. Both parties are vested in driving similar or mutually agreed upon business objectives. Outcome-based engagements incentivize…

We’re delighted to share that Movate has been recognized among the list of 42 Continuous Automation & Testing (CAT) services providers in the Forrester Continuous Automation & Testing Services Landscape Report, Q4, 2023. In the report and in the blog by VP, Principal Analyst, Diego Lo Giudice, continuous automation & testing (CAT) services is defined…