Archives: resources
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Innovation in motion: Technological milestones
We’re in the AI economy and in this era of rapid innovation, enterprise leaders need to embrace a challenger mindset, AI-first strategy, and outcome-driven enterprise. In this vivid infographic, learn about Movate’s technological milestones over the years from 2016 to 2025 and peek into Movate’s W(AI)VE™ of transformation. Movate has been positioned as a Horizon
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Ride the W(AI)VE™ of Transformation with Movate
Movate’s W(AI)VE™ of Transformation represents a revolutionary shift powered by AI. Fueled by our deep expertise working with top innovators, proprietary and partnered AI solutions, and an unwavering focus on measurable outcomes, W(AI)VE™ accelerates business disruption at scale. Like a wave reshaping the shore, our ideas help reimagine industries with cutting-edge solutions, delivering exponential growth,
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Unlocking Business Transformation with Agentic AI
Agentic AI will fundamentally reshape enterprise workflows and workforce dynamics, where AI agents will move beyond task execution to autonomously orchestrate complex workflows, make decisions and adapt in real time. This shift will redefine industries, including CX, finance and manufacturing, streamlining operations, enhancing personalization and reducing dependency on human intervention. The challenge for CXOs is
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Evolving Roles of Agents in Dynamic CX Landscape
GenAI is transforming contact centers and redefining the role of customer service agents. It enables chatbots to engage in more sophisticated conversations, while conversational AI now handles human-like interactions. Agentic AI enhances agent assistance, and AI-driven knowledge management boosts efficiency. As a result, agents will need diverse skill sets to tackle complex queries. Service providers
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The Power of AI-Driven Consultative Approaches
Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent has become increasingly intricate. Fortunately, the rise of artificial intelligence (AI) is revolutionizing sales with game-changing insights-driven
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11% Boost in Sales Conversion with Gen AI-Powered Transformation
About the client The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts, and support. The client was looking to improve efficiency,
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USD1.2M per month sales achievement by managing inbound & outbound sales for a leader in e-signature market
About the client Our client is a US-based company that allows organizations manage electronic agreements with electronic signatures on different devices. They have around 1.5 million clients in 180 countries. Client Challenge Our client was in the highly competitive subscription industry where their revenue is based on the number of active subscriptions they can handle.
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The Future of Water: Technology, Sustainability, and Innovation
The Future of Water: Technology, Sustainability, a | RSS.com The inaugural series of the podcast, Movate Talks – Business Insights Unplugged, features a key technology leader from the Northumbrian Water Group plc (NWG) who joined us for a discussion on the topic: The future of water: technology, sustainability & innovation. As the CIO, Nigel Watson
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Customer Experience Podcast
Movate Talks – Business Insights Unplugged The inaugural series of the podcast, Movate Talks – Business Insights Unplugged, features a key technology leader from the Northumbrian Water Group plc (NWG) who joined us for a discussion on the topic: The future of water: technology, sustainability & innovation.As the CIO, Nigel Watson is avid about ensuring
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40% TCO reduction using an efficient WFM solution for a US-based leading cloud communications company
About the client The client is a US-based cloud communications provider of residential telecommunications services based on voice over Internet Protocol (VoIP). They have products across unified communications, contact centers, communications APIs, home VoIP phone service providers. Client challenge The client was having a tough time balancing out multi-vendor OPEX costs while improving customer experience