Movate Edison Digital Messaging

Engage your customers on their digital channel of choice with Movate Edison Digital Messaging

New-age digital experiences-led messaging support

Gartner predicts 80% of customer service organizations will abandon native mobile apps in favour of messaging for better CX by the year 2025. This trend presents customer service leaders the opportunity to connect with customers just as they connect with their friends. MOVATE EDISON Digital Messaging is a smart solution to drive conversations digitally and create unified customer experiences. It enables you to engage with customers seamlessly through a unified contact engine across digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, social media channels, SMS, email, product review sites, online communities, and more.

Movate Edison Digital Messaging extends your reach across channels

Messaging apps

  • WhatsApp
  • Apple business chat
  • Google business messages
  • WeChat

Social networks

  • Facebook
  • Twitter
  • Linkedin
  • Others

Appstore reviews

  • Google play store
  • Apple app store

Other messaging

  • In-app and web messaging
  • SMS
  • Email

Owned communities

  • Online forums(Reddit, etc.)
  • E-commerce
  • Knowledge bases

The business challenges that hold you back

  • Explosion of digital channels as the way consumers communicate evolves sharply
  • Traditional CX operations and processes are not suited for an asynchronous world
  • Tons of unstructured customer data across digital channels hide priceless insights

Build next-level customer engagements with Movate Edison Digital Messaging

  • Channel-less solution that maps out digital service journeys across channels
  • Unified contact engine enables associates to manage many conversations concurrently
  • AI/ML powered automated workflows that unearth every nugget of customer insight

Outcomes assured

  • Up to 65% Operational Cost Reduction
  • Up to 54% Faster Issue Resolutions
  • 60 – 80% Better Customer Reviews

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