Posted Date : 04th May, 2024
Job Category :
Colombia
Posted 8 months ago
Job title: Technical Support Tier 2
Work Location: Barranquilla, Atlantico
Qualification: High School Diploma
Experience: 2+ years in networking or security systems
No of openings: 1
Roles and Responsibilities:
- Analyze, track and resolve customer’s technical issues in a professional, timely manner
- Interact with TAM and other support team members to investigate and resolve issues
- Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
- Help to maintain the company’s customer-facing support facilities
- Contribute to the company’s support Knowledge Base
- Remote work with customers over phone, Webex and (occasionally) on-site
Required Skills:
- 2+ years of experience in networking or security systems
- Experience with Support of Security products
- Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
- Knowledge with vulnerability scanner systems
- Hands on System Administration skills and experience with Linux
- Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment
- Credentials:
- CISSP highly desirable
- Other security/network certifications desirable (Such as GIAC, etc.)
- Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
- Knowledge with Linux OS