Posted Date : 06th May, 2024
Job Category :
Chennai, India
Posted 8 months ago
Job title: Team Leader – Customer Support
Work Location: Chennai
Experience: 5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Roles and Responsibilities:
- Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
- Drive the team to meet goals on all KRA/KPI and SLA’s.
- Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.
Required Skills & Desired Skills
- 5-7 Years relevant work experience
- Should be a team player
- Ability to handle a team with individual ownership
- Should be patient enough to handle any kind of queries.
- Good understanding of computers.
- Should have Basic knowledge on computer hardware peripherals, Operation Systems,
- Excellent Communication Skill.
- Enthusiasm and strong self-motivation & self-reliance.
- Time management skills, with a high degree of flexibility at work place.
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| Job Level | Senior Level |