Customer Service Representative

Job Category :

Poland
Posted 1 month ago

Job title: Customer Service Representative
Location:  Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience:  1+ years of experience in a Customer Service Role
No of Openings: 10+

Summary:

  • Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
  • Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.

Roles and Responsibilities:

  • Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
  • Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
  • Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
  • Native fluency in German or Dutch languages.
  • Agents will educate, advise, and be storytellers that help differentiate the Client’s service offerings from anything their competitors offer.
  • Must possess excellent oral & written communication skills in the language desired.
  • Must have strong customer service skills.
  • Familiarity with using computers and basic system applications.
  • Ability to effectively use online search engines at basic and advanced levels.
  • Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
  • Provide exceptional customer service at all times.
  • Ensure all transactions are documented appropriately.
  • Ensure to achieve all KRA and KPIs for the project.
  • Maintain a high level of adherence and compliance towards policies, processes, and procedures.

Required Skills:

  • Must have at least 6-12 months of experience in customer support BPO.
  • High school diploma or GED, College preferred.
  • Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
  • Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
  • A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.

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