Category: Feature Posts

The evolving customer landscape and a pandemic-induced digital disruptor have forced contact centers to change overnight. Agents, CX, and technologies have undergone radical shifts in short turnaround times without any playbook to navigate the calamitous times. Let’s juxtapose this backdrop beside CSS Corp’s (Now known as Movate) transformational capabilities. ISG’s briefing report: “CSS Corp Leverages…

Every organization, at some point, will be faced with a crisis. It may be something particular to the company – or as is the case with the COVID-19 pandemic – a situation that is being experienced by everyone globally. The ability to remain flexible, react quickly, lead with compassion, and emerge future-ready to operate in…

2020 was a black swan year 2020 for organizations across the globe; but amidst the challenges, we learnt how to adapt and grow. CSS Corp’s resilience as an organization helped us to pivot and deliver consistently and we are happy to update that CSS Corp has won two prestigious awards at the Golden Globe Tiger Awards 2020. The…

What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would cease in a month or so, but that’s not been the reality. Fears of a new variant of the virus loom large, however, the good news is that vaccines are…

Forrester highlights CSS Corp and its AI-based text analytics platform, among the overview of 30 providers, that improves customer insights, acquisition, service, and retention. Customers can manage governance risk control (GRC) and leverage RPA for efficiencies. With numerous providers varying in size, functionality, geography, and market focus, how do customers choose the right service provider?…