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Job title: Director / Senior Director – Sales Hunter OnDemand
Location: USA
Experience: 10+ years of relevant sales experience

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services and Analytics. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders, providing visibility into the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required Skills:

• At least 10+ years of relevant sales experience from organization that is engaged with Gig workforce facilitating Customer Experience / Contact Centers
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Job title: Account Manager – Hi-Tech
Location: Hyderabad
Experience:  10- 20 years

Roles and Responsibilities:

• Manage a portfolio of accounts in Hi-Tech selling all the service lines
• Manage the portfolio revenue and margin goals for the given financial year
• Drive KPIs, SLA’s and evangelize the adoption
• Lead customer relationship representing all service lines as portfolio leader
• Provide delivery oversight to fulfil contractual obligations as per the MSA and SOWs.
• Develop account plans, sales growth strategy and execute the same
• Interface with Marketing to support brand-building initiatives among potential customers
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings. Also position Movate’s expertise in identified areas, help create unique differentiators
• Define customer strategy / priorities for the practice, based on a clear understanding of customer needs and pain points
• Respond to RFPs working collaboratively with pre-sales and solutions teams
• Collaborate with delivery teams to ensure timely fulfillment of open requirements
• Provide inputs to solutions teams about market trends and competitive intelligence to sharpen solutions
• Identify potential strategic partners, alliances, and relationships on an on-going basis to grow the business
• Drive sales excellence and CSAT in collaboration with the delivery organization

Required and Desired skills:

• 10-20 years of relevant experience in IT Industry
• Should have experience of working with Clients in the Hi-Tech space and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery models
• Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Movate services around Hi-Tech & Digital Engineer Services
• Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
• Proven experience of successful client relationship management and delivering account growth within Microsoft Account
• Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership.
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Experience in implementing best practices sales methodologies and techniques.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving sales revenue targets by being able to match services offerings with customer needs

Job title: Technical Support Tier 2
Work Location: Barranquilla, Atlantico
Qualification: High School Diploma
Experience: 2+ years in networking or security systems
No of openings: 1

Roles and Responsibilities:

• Analyze, track and resolve customer’s technical  issues in a professional, timely manner
• Interact with TAM and other support team members to investigate and resolve issues
• Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
• Help to maintain the company’s customer-facing support facilities
• Contribute to the company’s support Knowledge Base
• Remote work with customers over phone, Webex and (occasionally) on-site

Required Skills:

• 2+ years of experience in networking or security systems
• Experience with Support of Security products
• Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
• Knowledge with vulnerability scanner systems
• Hands on System Administration skills and experience with Linux
• Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment
• Credentials:
• CISSP highly desirable
• Other security/network certifications desirable (Such as GIAC, etc.)
• Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
• Knowledge with Linux OS

Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site  
Qualification: High School Diploma
Experience : 6 months
No of openings: 2

Roles and Responsibilities:

• Respond to customer e-mails, phone calls, and chats in a timely manner
• Address voice and data issues and work with other teams to drive resolution
• Troubleshoot customer connectivity issues
• Coordinate with other Engineer to diagnose and fix site issues
• Remain available in a call queue to answer inbound calls
• Stay updated on changing processes and new company products
• Attend training sessions as assigned by management
• Willingness to work flexible hours during nights and weekends is preferred

Required Skills:

• Basic computer and network support knowledge.
• Previous call center and CRM system experience desired, but not required
• Critical thinking skills, resourceful and effective decision-making
• Exceptional conflict resolution, and problem-solving skills
• Strong attention to detail
• Ability to multi-task and juggle multiple high-priority issues simultaneously .
• Advanced English.
• Full availability.

Job title: Retail Agent (Bilingual)
Work Location: UltraLag, Lagunilla Heredia
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 100+

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills:

• Proficiency English Level >B2+                                                                                                                  
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution