Movate Edison
Drive superlative customer experiences
User for consumer
What is Movate Edison?
A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction.
However, the industry lacks a platform that binds these different components together synergistically.
Backed by a stellar award-winning journey in orchestrating superior customer experiences for more than two decades, Movate brings Movate Edison – its definitive CX Transformation Platform to the forte. Movate Edison is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Its modules leverage cutting-edge technology, including AI, cognitive RPA, analytics, and augmented reality, to deliver customized solutions for clients, and ensure tangible business benefits for them.
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Dynamic customer engagement
Amplify customer engagements using Smart IVR, Cognitive VA, Digital Messaging, Channel-less orchestration, AI-based Universal Search and Self-Search.
Movate Edison for enterprise support
Movate Edison helps enterprises to simplify their complex technology support ecosystems. Our expertise across the enterprise ecosystem drives superior customer experiences, operational efficiencies and competitive differentiation.
Movate Edison for consumer support
Organizations need to provide their consumers with a consistent and personalized experience across all channels of interactions.
Key differentiators
Movate Edison has eight CX patents ranging from predictive routing to automated AI-based and cluster-based customer service resolutions; and covers all business scenarios for both B2B and B2C organizations.
Robust and modular tech
Maximize returns on your tech investments
Low upfront investment
Consumption-based pricing model
Most recognized
60+ awards and 150+ analyst recognitions
Strategic alliances and partnerships
Leverage the best of tech (Salesforce, Freshworks, Amazon)
Unparalleled service delivery
Platforms+ Best-in-class Global CX Delivery
Awards & recognitions
75+ international awards and 300+ analyst recognitions
May 31, 2024
Movate wins Gold Globee in the category Disruptive Service Innovation at the 4th Annual 2024 Globee Awards for Disruptors
May 16, 2024
Movate named Platinum Winner in the category ‘IT Service Provider of the Year – 2024’ by TITAN Business Awards
April 16, 2024
Movate wins Gold Stevie for Customer Service Outsourcing Provider of the Year 2024 for Sales & Customer Service
April 15, 2024
Movate recognized for CSR efforts in the ‘ESG’ category at the 8th edition of the Workplace Excellence Awards by iNFHRA
April 15, 2024
Movate recognized for ‘Excellence in Encouraging Employees to Return to Office’ at the 8th edition of the Workplace Excellence Awards by iNFHRA
December 13, 2023
Movate wins the Inc. Best in Business Awards 2023 in the AI & Data category
Resource Center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
Get in touch with us
