Author: devca
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AI you can trust: How salesforce is revolutionizing CRM with transparency and innovation
Remember when AI first arrived, full of promises to create a flawless world? It painted a picture of effortless conversations with customers, personalized experiences, and smart insights that could transform businesses. But like any story with a twist, things didn’t go exactly as planned. Quiet concerns turned into loud warnings as hidden biases in the
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The Future Unfolds: How ServiceNow’s Agentic AI is Redefining Enterprise Service Management
There was a time when enterprise service management felt like an endless game of catch-up . waiting for tickets to pile up, scrambling to resolve disruptions, and navigating overwhelming backlogs. The watermelon effect was very real. Today, a new era is unfolding. Businesses are no longer reacting to problems, they are predicting and preventing them
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Designing for Harmony
In a world where users demand intuitive, aesthetically pleasing, and functional interfaces, achieving user experience (UX) design harmony is a cornerstone of successful digital products. Design harmony is about crafting experiences with seamless interplay between form, function, and user needs. 88% of consumers are less likely to return to a site with bad UX, 53%
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Art of the possible: The Sensory Revolution in Sports: Where Tech Meets Passion
SynthReal: Elevating Sports Engagement with Next-Gen Digital Innovation Imagine a world where every sports fan feels like a VIP, every player performs at their peak, and every coach and match referee make decisions with unparalleled precision to level up entertainment like never before. AI-powered technology, when synergized with AR, VR, blockchain, IoT, and the metaverse,
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What Are the Unmissable CX Trends to Watch For in 2025?
As 2025 unravels itself, here’s a look into how the world of customer experience (CX) has evolved over the last year and what lies ahead. Forrester Research published their US CX Index in June 2024, highlighting a significant opportunity for improvement in customer experience across America. Only the airline industry appeared to be improving the
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11% Boost in Sales Conversion with Gen AI-Powered Transformation
About the client The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts, and support. The client was looking to improve efficiency,