Day: June 10, 2025

  • Agentic AI at Work: Reinventing Loyalty with Every Interaction

    Agentic AI at Work: Reinventing Loyalty with Every Interaction

    Agentic AI-led support operations transformation​ For a global Fortune 100 technology leader “Sometimes it took a solid 20 minutes just to get connected to an agent for a simple redemption request.” – A customer seeking to redeem loyalty card points When one of the global Fortune 100 technology leaders needed to elevate customer experience and